Returns & Exchanges

What's Your Return Policy? 
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Since all of our wedding dresses are custom made to order, even standard sizes, we do not accept returns, exchanges or cancellations on ANY wedding gowns. If your dress was damaged in shipping, I will recreate the dress for you.
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Each dress is inspected and photographed BEFORE it leaves our studio to be sure it is sent in pristine condition. However, we work closely with each bride to ensure their satisfaction. If you are dissatisfied with anything, I will work with you to rectify the issues.  It is important that when you choose your dress you're positive that's the one you want. Again, visiting a local bridal boutique to see the dress in person, vs pictures on the Internet will help you make this decision. Then we can create the dress you love and be sure you'll still love it when you get it!  The Faded Sunflower does not offer refunds for custom made dresses. 
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This is a non-negotiable policy. 
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Rush orders:
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An order is considered rush if it is ordered within 12 weeks of your event date or expected date of receipt. Although we always plan the completion and delivery of your dress with time to spare, we are are not responsible for shipping delays, weather delays, natural disasters, or lost items. In the event that a dress does not arrive on time due to USPS, UPS, or Fed Ex shipper failure, we will file a claim for the full amount of the dress and reimburse you once the claim is paid. Additionally, when the dress arrives, we'll issue a tracking number for you to return it so that it can be resold.  If you choose to keep the dress, we'll refund $50% of the amount paid. This is an issue we never deal with.
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All arrangements for reimbursement will be organized and agreed upon in email or writing. 
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Chargeback Fraud
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We work very closely with our clients to ensure they receive a perfect dress.  Clients who purchase a dress, ignore our return/cancellation policy, and chargeback the item will be pursued for chargeback fraud both with the credit card company and the Cocke County, Tennessee Circuit court and Sheriff's office (where applicable). Upon checkout, you are agreeing to our return policy and terms. There are no exceptions. If you chargeback, you are going to find yourself in court and/or have a criminal warrant issued in the State of Tennessee. No notices will be given and the action is non-negotiable. 
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Due to recent illegal purchase and return activity, this policy has become necessary.